Everything You Need to Know
As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.
What is your return policy?
Returns are not accepted after 30 days after receipt of merchandise.
No returns will be accepted with out a return of product (RPN) number. Please contact customer service to receive your (RPN). A copy of the original sales invoice must accompany your return to be eligible for credit.
All returns must be sent prepaid at the expense of the customer. To protect yourself against lost or damaged packages we recommend insuring shipment for full value of purchased amount.
The Return of Product number does not indicate a replacement or refund to be issued, but only that we will inspect the product in regards to your claim.
All returns must be in new condition in the original packaging.
Again no returns after 30 days. Customer refused shipments are subject to the original UPS shipping charges.
We offer free cancellations to orders that have not shipped.
Orders that have shipped cannot be cancelled.
Orders will be processed in the most timely and efficient manner possible; however, we will not be held responsible for delays above and beyond our control.
Products are indicated for specific models as listed by product title. Purchases made with the intent to use for incorrect applications are at risk of the customers expense and such purchases are made at your own risk.
All refunds will be credited back to the payment method used on the sales order. Please allow 5-7 business days for processing all refunds.
Shipping rates are based on UPS/ USPS estimates and are calculated at check out.
Contact for Technical Assistance?
Please contact us at firstname.lastname@example.org with a detailed description of the issues you're experiencing and we will be glad to assist.