Policies at Anderson Engineering Solutions LLC
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Our Shipping Policy
How We Do It
Shipping costs are available with UPS and USPS depending on your needs. The shipping cost estimate is based on the distance traveled from our Franklin, OH location along with package weight and size. Please reach out to work with your shipping needs if 2 day delivery is needed.
The Small Print
Returns are not accepted after 30 days after receipt of merchandise.
No returns will be accepted with out a return of product (RPN) number. Please contact customer service to receive your (RPN). A copy of the original sales invoice must accompany your return to be eligible for credit.
All returns must be sent prepaid at the expense of the customer. To protect yourself against lost or damaged packages we recommend insuring shipment for full value of purchased amount.
The Return of Product number does not indicate a replacement or refund to be issued, but only that we will inspect the product in regards to your claim.
All returns must be in new condition in the original packaging.
Again no returns after 30 days. Customer refused shipments are subject to the original UPS shipping charges.
We offer free cancellations to orders that have not shipped.
Orders that have shipped cannot be cancelled.
Orders will be processed in the most timely and efficient manner possible; however, we will not be held responsible for delays above and beyond our control.
Products are indicated for specific models as listed by product title. Purchases made with the intent to use for incorrect applications are at risk of the customers expense and such purchases are made at your own risk.
All refunds will be credited back to the payment method used on the sales order. Please allow 5-7 business days for processing all refunds.
The Information You Need to Know
All manufactured products sold by Anderson Engineering Solutions LLC have a 120 day limited warranty from the date of sale.
This warranty does not cover minor defects as a result of naturally occuring elements and shipping damages including, but not limited to oxidation or corrosion, paint flakes, and burrs or high metal.
This limited warranty applies to all products and requires an inspection by Anderson Engineering Solutions LLC at it's Franklin, OH location to verify if a product defect exists in either the material or workmanship if claim arises.
The specified 120 day warranty is non-transferrable and will remain in effect as long as the original purchaser owns the merchandise for the time agreed upon of that warranty.
By entering all required information to complete an order over the phone, social media, or via this website, you agree Anderson Engineering Solutions LLC will remain free or unharmed for any and all labor incurred in regards to installation, maintenance or repair of all purchased products from Anderson Engineering Solutions LLC.
All product application(s) are specified within product details. Products sold and used for unspecified applications (include all race applications) are not warrantied for product failure under any circumstance.
Anderson Engineering Solutions LLC will not be held responsible for any damages incurred or additional labor necessary to a vehicle as a result from any product purchased.
Anderson Engineering Solutions LLC will not, under any circumstances, be liable for any case of incidental or consequential damages, including, but not limited to, loss of property, loss of equipment, damage, revenue or profit loss, expense of purchased or replacement products, or allocations of customers of the purchase, which can originate and/or result from sale, installation, or use of the any product from Anderson Engineering Solutions LLC.
Any litigation or lawsuit originating from, or is the result of, any sale to a purchaser for any products sold by Anderson Engineering Solutions LLC is to be filled in the court system of Franklin, Ohio, USA and the Laws of Ohio shall be followed for such lawsuit.
Your Data is Secure
Last updated: 3/10/2022
Anderson Engineering Solutions respects your privacy.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
To keep you informed about our latest offers, we may notify you of current sales, specials and new additions to the Anderson Engineering Solutions site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Anderson Engineering Solutions site (www.aesinnovate.com). You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
“Cookies” are used to keep track of your current shopping session to individualize your experience and so that you may retrieve your shopping cart at any time.
Privacy on other web sites
By Email: Support@aesinnovate.com
Attn: Anderson Engineering Solutions Customer Service
Anderson Engineering Solutions LLC
779 Martha Drive
Franklin, OH 45005