Store policies.
Review AES’s published shipping, return, cancellation and warranty conditions before ordering. Your purchase continues through Wix-hosted checkout, where the available delivery options and charges are shown.
Shipping & delivery
AES lists UPS and USPS shipping, with estimates based on distance from its Miamisburg, Ohio business location and the package’s weight and dimensions. Shipping rates are calculated at checkout. Individual product listings describe USPS estimates as customer-paid shipping. Contact AES if you need to discuss two-day delivery.
AES says it processes orders as promptly as possible but is not responsible for delays outside its control. Product-specific manufacturing lead times, where listed, should be checked on the product page and confirmed with AES before ordering.
Returns & exchanges
AES does not accept returns more than 30 days after the merchandise is received. Contact customer service for a return authorization number before sending anything back. Include a copy of the original sales invoice; AES requires it for credit eligibility. An authorization number permits inspection of the claim and does not itself promise a refund or replacement.
The customer pays return shipping in advance. AES recommends insuring the package against loss or damage for its full purchase value. The general store policy requires items to be new and in their original packaging. Individual product listings add an unopened original-packaging requirement; ask AES which condition applies to your item before sending it back. Refused shipments may incur the original UPS shipping charge.
Cancellations & refunds
AES offers cancellation without a cancellation charge before an order ships. An order that has shipped cannot be cancelled. Approved refunds are credited to the payment method used for the order; AES asks customers to allow five to seven business days for refund processing.
Limited warranty
AES’s published policy describes a 120-day limited warranty, measured from the date of sale, for products it manufactures. It is for the original purchaser and is not transferable. A claimed material or workmanship defect is subject to inspection by AES. Contact AES for the current inspection location and instructions before sending a product.
The published exclusions include shipping damage and minor effects of natural exposure, such as oxidation, corrosion, paint flaking and metal burrs or raised areas. AES also says products used for applications not specified in their product details, including racing applications, are not warranted for product failure. Review the application and use restrictions on the individual product page.
Application & other published conditions
AES identifies intended vehicle applications in each product’s details and says purchases for an incorrect application are at the customer’s risk. Its published terms exclude AES responsibility for installation, maintenance or repair labor; vehicle, property or equipment damage; and incidental or consequential losses such as lost revenue or profit and replacement-product expense related to sale, installation or use. They also state that disputes arising from product sales are to be brought in Franklin, Ohio under Ohio law.
Product-specific fitment, regulatory restrictions and manufacturing lead times remain on their respective product pages. A product’s listed application is not a warranty of suitability for another vehicle or use.
Privacy
Contact form messages are emailed to AES through Resend so AES can reply; the website does not keep its own copy. The cart uses a Wix visitor session kept in first-party cookies, and checkout, payment and order records are handled by Wix. Customer reviews load from Kudobuzz only if your cookie choice allows Functional services. The storefront pages load no analytics or advertising scripts.
Read the full privacy & cookie policy, change your choice with , or email support@aesinnovate.com to ask about, correct or delete information you sent to AES.
Questions before ordering
For returns, warranty questions, shipping and customer support, contact AES at support@aesinnovate.com or Robert.Anderson7612@gmail.com. Confirm return authorization and the correct delivery instructions before sending an item.
AES business address: 2183 Belvo Rd, Miamisburg, OH 45342. Request the correct returns or warranty-inspection address before shipping an item.